According to current Ukrainian legislation — specifically, Cabinet of Ministers Resolution No. 172 dated March 19, 1994, food products of proper quality are not subject to return or exchange.
We strictly follow all requirements regarding the storage, packaging, and delivery of our products to ensure you receive your order in perfect condition.
Please carefully review the product ingredients, storage instructions, and usage recommendations before placing your order.
When a return or exchange is possible:
We are ready to exchange the product or issue a refund in the following cases:
- you received a different item than what you ordered;
- the package was damaged upon arrival or the item has visible defects caused before delivery;
- the product has signs of a manufacturing defect.
How to request a return or exchange:
- Contact us within 24 hours of receiving your order.
- Provide photos or a short video of the issue and a brief explanation.
- Message us via Telegram:
[@YourTelegramUsername] or use the Telegram button on our website. - We’ll promptly review your request and confirm the next steps.
Important:
- We do not accept returns of products that have been opened, used, or damaged after delivery unless the issue was documented upon unboxing.
- Requests for return or exchange are only accepted within the specified time and require visual confirmation (photos or video).
- We are not responsible for individual allergic reactions or sensitivities. Please consult your doctor before purchase if you have specific dietary needs.
